Return & Refunds
We offer you hassle free returns within 7 days from the date you receive your order. Please ensure that the product is unused, sealed and the tags & other packaging is intact.
1. Do not accept the package which looks tampered/unsealed from the outside. If possible, inform us immediately by writing to us on hello@gunna.in
2. Please make a video while opening the package as a supporting proof in case of damaged or missing products in your order.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.
5. In case you request for return of products purchased under offers like Buy1 Get1 or free promotional merchandise the offer will be void and only 30% of the value of sealed product will be refunded. Free merchandise will have to be returned.
6. Clothing and soft good items do not qualify for a return or exchange if they have been used, washed, or had the original tags removed.
7. Products purchased under clearance sale are not eligible for returns.
Please note:For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. We won’t be able to accept any return/replacement if the above points are not being followed.
Missing/Damaged Items
In case a product is missing/damaged in your order please reach out to us on hello@gunna.in with the name & quantity of product missing and attach the images of the products already received. Also share the image of the outer packaging box along with the invoice. Once we receive the email we will check with our internal team and after the investigation we will send the missing items or damaged items to you in 5-6 working days.
In case your have received a wrong product or completely wrong order please follow the same process and we shall arrange for a replacement within 5-6 working days.
Cancellation Policy
You can self-cancel your order in My accounts section or request for a cancellation by dropping us an email on hello@gunna.in before it has been dispatched from our warehouse. Once it is dispatched, cancellation is not possible.
If your order is a prepaid one and is cancelled, refund will be initiated to your source account within 7-10 working days